For Australian Clinics & Health Businesses

Your clinic could have
5–15% in revenue sitting there — without you knowing it.

We help clinics grow revenue by tapping into the hidden value sitting in their existing client base — without spending a dollar on new ads. You could be sitting on $30K - $60K untapped revenue right now. Take the 2-minute assessment to find out your number.

Take the Free Retention Assessment Takes 2 minutes. No sales calls. Instant results.

more expensive to find a new client than keep one

30–40%

of clients quietly stop returning each year

$2M+

in lost revenue uncovered for our clients

The Problem

You're getting new clients. So why isn't your revenue growing?

Because your existing clients are quietly leaving — and no one is bringing them back. Most clinic owners spend everything on finding new clients and almost nothing on keeping the ones they already have. That's where the real revenue gap is.

💸

Paying to replace clients you already have

Every dollar spent on Google Ads or Instagram to find new clients is money you could have saved by simply re-engaging someone who already loved your service.

👻

Patients Vanishing Without Warning

They don't complain, they don't cancel — they just stop coming. By the time you notice, they've been gone for 6 months and are now someone else's regular.

📊

No Visibility Into What's Actually Happening

Your booking system has the answers, but it's sitting there unused. You have no clear picture of who's at risk, who's lapsed, or how much revenue is quietly leaking out.

How It Works

Simple. Fast. No tech headaches.

We do the heavy lifting so you don't have to touch a single spreadsheet.

Free — 2 mins

Take the Retention Assessment

Answer 5 quick questions about your business. Get an instant Retention Health Score with a snapshot of where your biggest gaps are.

Delivered in 48hrs

Receive Your Custom Snapshot Report

We analyse your customer data and deliver a clear, jargon-free report: who your lapsed clients are, what they're worth, and exactly how to re-engage them.

Optional

Let Us Implement It For You

Want us to actually run the re-engagement campaigns and retention strategy? We can do that too — so you stay focused on your patients, not your database.

Free Retention Assessment

How healthy is your patient retention?

Answer 5 quick questions and get your instant Retention Health Score — plus a personalised snapshot of where your revenue is leaking.

Question 1 of 5

What type of clinic or health business do you run?

Dental clinic

Beauty or aesthetic clinic / med spa

Physiotherapy or chiropractic

Other health or wellness business

1 / 5

Question 2 of 5

How many active clients or patients do you currently have?

Under 200

200 – 500

500 – 1,500

Over 1,500

2 / 5

Question 3 of 5

Roughly what percentage of your existing clients haven't booked in the last 6 months?

I'm not sure / I don't track this

Less than 10%

10% – 30%

More than 30%

3 / 5

Question 4 of 5

Do you currently send any automated reminders or follow-ups to lapsed clients?

No — we rely on clients to rebook themselves

We send appointment reminders but nothing more

We occasionally send manual campaigns

Yes, we have an automated re-engagement system

4 / 5

Question 5 of 5 — Last one!

How much of your marketing budget goes toward keeping existing clients vs. finding new ones?

Almost everything goes to finding new clients

Mostly finding new clients with a little for retention

Roughly split 50/50

We actively invest more in retention

5 / 5

Almost there — where should we send your results?

Enter your details and we'll send your Retention Health Score and free snapshot summary. We may also give you a quick call to walk through your results.

First Name *

Last Name *

Email Address *

Mobile *

Clinic or Business Name *

🔒 Your details are private. No spam, no hard sell. We'll only be in touch about your results.

out of 100

Calculating your score...

Loading your personalised results...

✅ Your results are ready — here's what happens next:

1. Our team will review your assessment answers within 1 business day.

2. We'll call you to walk through your score, what it means for your business, and your biggest retention opportunities.

3. If there's a fit, we'll outline exactly how we can help — no pressure, no obligation.

Businesses that stopped leaking revenue

We had over 400 patients who hadn't come back in 12 months. We had no idea. After the Snapshot Report, we ran a simple 3-message campaign and recovered 18% of them. That was $34,000 in revenue we didn't have to advertise for.

Sarah M. ⭐⭐⭐⭐⭐

Principal Dentist, Sydney

I was spending $3,500 a month on Meta ads trying to fill my schedule. Accentric showed me I had 280 lapsed clients who'd visited before and then gone quiet. Re-engaging them cost a fraction of what I was spending on ads.

Aisha K. ⭐⭐⭐⭐

Owner, Beauty & Aesthetics Clinic

The data analysis was eye-opening. I could see exactly which client segments were most at risk and which ones were most likely to respond to a re-engagement offer. It gave me a clear action plan instead of just gut feeling.

Michael T. ⭐⭐⭐⭐⭐

Director, Physiotherapy Practice

15+

Years in customer retention strategy

$2M+

In lapsed revenue recovered for clients

130%

Average net retention rate achieved

Who This Is For

Built for Australian clinic owners who are done leaving money on the table.

This service was designed specifically for owner-operated health and wellness businesses across Australia who are great at their craft — but don't have a retention system working for them in the background.

🦷

Dental PracticesGeneral, cosmetic and specialist dentists with 200+ patient records

✨

Beauty & Aesthetic ClinicsMed spas, beauty salons and cosmetic treatment providers

🏃

Allied Health PracticesPhysiotherapists, chiropractors, osteopaths, podiatrists

🧘

Wellness StudiosPilates, yoga, massage therapy and wellness centres

What's sitting in your client base?

Avg. database size (typical clinic) 800 clients

Typical lapsed rate 35% = 280 clients

Avg. annual value per client $420

Realistic re-engagement rate 15–25%

Recoverable revenue $17,640 – $29,400

* Based on average Australian clinic data. Your actual numbers will vary — take the assessment to see your specific estimate.

What We Offer

Start with what makes sense for you

No lock-in contracts. Start small, scale when you see results.

Starter

Retention Snapshot

From $397

One-time report, delivered in 48 hrs

Full analysis of your customer database

Lapsed client segmentation by value & recency

Estimated recoverable revenue

3 specific re-engagement recommendations

30-min follow-up call to walk through findings

Get Started →

15 years of enterprise customer retention — now helping Australian clinics.

I spent over 15 years in customer success — managing tier-1 enterprise organisations across banking, insurance, retail and government as clients for fast-growing SaaS companies. My main focus was to ensure those relationships lasted, grew, and never churned.

I learned exactly what makes customers stay — and what silently drives them away. I built retention playbooks, ran data-driven re-engagement campaigns, and helped companies recover millions in at-risk revenue. It worked at enterprise scale. It works even better for smaller businesses.

That's why I built Accentric.io. To give Australian clinic owners access to the same retention strategies that enterprise businesses pay millions for — packaged simply, priced fairly, and delivered fast.

15+ years in customer success, retention & technology strategy

Worked with Telstra, Westpac, NAB, NBN, TfNSW & more

$2M+ in lost revenue recovered for clients

40+ customer retention programs designed and delivered

Based in Sydney, NSW

Your clinic could have5–15% in revenue sitting there — without you knowing it.