Our team brings decades of experience managing top-tier enterprise clients and channel partners across the globe.
We want to help you because we
have done it at scale in the past
25+ Years Experience
With over 25 years of combined experience, our team has led enterprise-scale customer success and professional services initiatives across industries. We’ve helped B2B SaaS companies improve retention, streamline delivery processes, and build high-impact customer journeys.
130% Avg. Net Retention Rate
Our clients consistently see net revenue growth from their existing customers. By focusing on adoption, expansion strategies, and proactive renewal management, we’ve helped organisations boost net retention rates to 130% and beyond.
40+ Customer Programs
We’ve designed and delivered over 40 tailored customer success programs, including customer health scoring models, onboarding frameworks, renewal playbooks, and expansion roadmaps. Each program is data-driven and aligned with our clients’ business goals.
$2M+ Churn Revenue Saved
Through strategic churn analysis, risk mitigation planning, and hands-on renewal support, we’ve helped companies save over $2 million in at-risk recurring revenue, protecting customer relationships and stabilising revenue streams.
Transform your customer engagements
with our expert services
Account Management
We build trusted, long-term relationships with key accounts to drive value, ensure alignment with business goals, and serve as a strategic partner throughout the customer lifecycle.
Customer
Insights
We deliver actionable insights by analysing customer behaviour, feedback, and usage data enabling better decision-making and tailored engagement strategies.
Revenue
Growth
We identify and unlock expansion opportunities through upsell, cross-sell, and adoption initiatives – turning customer success into a revenue-generating function.
Churn
Management
We implement early-warning systems and retention playbooks to proactively address risk, reduce churn, and safeguard recurring revenue.
Strategic
Services
Advise on strategies to drive product adoption and customer expansion, ensuring customers fully realise value.
Team
Coaching
We up-skill your customer-facing teams with proven frameworks, hands-on coaching, and best practices to improve performance and drive customer value.
Operational Improvement
We optimise your customer success operations through process design, tooling recommendations, and KPI alignment – making your CS function scalable and efficient.
Customer
Onboarding Programs
We design and execute structured onboarding journeys that accelerate time-to-value, drive adoption, and set customers up for long-term success from day one.
The best way to Grow
your business is to keep customers.
Your Acquisition Cost Increases 5x For Every Customer You Lose
Acquiring customers is hard work, losing them is costly. In fact, it costs five times more to replace a lost customer than to keep an existing one. The best way to grow your business is by maximising the value of your current customers through retention and loyalty strategies. Strong retention strategies foster engagement, build loyalty, and drive long-term revenue.
Customer Retention is a Growth Strategy
Retention isn’t just about keeping customers, it’s about growing with them. Loyal customers buy more often, refer others, and cost less to serve. Investing in their experience directly increases your bottom line.
Churn Signals Are Growth Opportunities
Behind every churned customer is insight. Spotting early warning signs helps you act fast – whether it’s lack of engagement, poor onboarding, or unmet expectations. Addressing these signals doesn’t just reduce churn it drives better products, better service, and better outcomes.
FAQs
Have questions? Here are some of the most frequently asked questions we get. If you’d like to know more, feel free to reach out. We’re here to help.
What happens during a discovery call?
Our free discovery call includes a churn risk assessment using key customer health indicators. We’ll explore your current customer experience, renewal risks, and engagement gaps. This gives both you and us a clear picture of where attention is needed and how Accentric.io can help.
Is the discovery call really free?
Yes! Completely free, no strings attached. It’s an opportunity for us to understand your customer challenges and for you to see how our approach can bring clarity and measurable impact to your retention and growth strategies.
Is accentric.io only for large B2B businesses?
Not at all. We work with businesses of all sizes and types—whether you’re a startup, a growing SaaS company, or a service provider. If you have customers and want to retain them, our proven frameworks can be tailored to suit your scale and needs.
What outcomes can I expect from working with accentric.io?
You’ll gain visibility into the health of your customer base, identify churn risks early, and get expert guidance on retention strategies. Our approach also helps you improve customer engagement, boost renewals, and ultimately drive sustainable revenue growth.
How is accentric.io different from hiring a full-time CSM?
We bring senior-level expertise at a fraction of the cost. Instead of hiring and onboarding a full-time resource, you get access to strategic guidance, playbooks, and real-time support—all focused on outcomes, not overhead.
Do I need to have a Customer Success team in place to work with you?
Not at all. Whether you’re starting from scratch or have an existing team that needs guidance, we plug in where you need us most. We can help design your CS strategy, implement metrics, or work alongside your team to elevate your approach.