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Are You Losing Customers You Should Have Kept?
Are You Losing Customers You Should Have Kept? Not every customer is meant to stay forever. But when good-fit, high-potential customers leave – that’s a problem. Too often, businesses are blindsided by churn they should’ve seen coming. Customers who were engaged. Happy. Even praising the product… right up until they cancelled. So, the question is:…
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How to Improve Customer Retention in a Noisy Market
How to Improve Customer Retention in a Noisy Market In the world of B2C, it’s never been easier for your customers to leave. Subscriptions get cancelled. Loyalty fades. Competitors are one tap away. The good news? You can win the retention game if you understand what keeps customers coming back. 1. Create a Seamless Onboarding…