At accentric.io, we help businesses turn customer retention into a powerful growth engine.
Whether you’re a startup navigating early churn, a mid-sized company scaling your customer base, or an enterprise rethinking customer lifetime value, we work alongside you to build success strategies that last.
Customer loyalty isn’t just a metric.
It’s a mindset, a system, and a competitive advantage.
With deep experience in Customer Success, Professional Services, and Enterprise SaaS, we’ve helped businesses across a wide range of industries reduce churn, improve adoption, and recover millions in at-risk revenue. Our work spans tech, finance, media, education, government, and more – wherever long-term customer value matters.
Our Vision
To make customer success a core growth lever for every
modern business regardless of size or industry.
Our Mission
To equip businesses with the insights, strategies, and systems needed to retain customers, grow relationships, and scale sustainably.
How We Work
Every engagement is shaped by your unique business goals – whether it’s building a customer success strategy from the ground up, improving your renewal workflows, equipping your team through training, or uncovering churn risks that aren’t yet on your radar.
We believe in tailored solutions,
not templates.
We bring together:
- Practical experience working with global brands
- Strategic thinking backed by data
- Hands-on execution that makes a measurable difference
If you’re ready to take customer retention seriously, we’re ready to help.
What We Do
We specialise in all aspects of customer experience and success, with particular emphasis on the following key areas:
- Churn Management – Identifying and addressing risk factors before customers leave.
- Revenue Growth Strategies – Optimising Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
- Customer Success Team Coaching – Upskilling teams to improve engagement and retention.
- Strategy Implementation – Developing adoption and expansion plans that drive long-term success.
- Operational Improvement – Streamlining processes to enhance efficiency in customer retention.
- Enablement Training – Equipping teams with the right tools and knowledge for success.
We understand that acquiring new customers is costly, and losing them can be detrimental to long-term growth. That is why our approach is data-driven, actionable, and tailored to each business’s unique challenges, ensuring customers do not just stay but become long-term advocates.
Meet the Founder
Ashly Emmanuel – Founder and Customer Retention Specialist at accentric.io, brings over two decades of IT industry experience and senior leadership in Customer Success and Professional Services, working with enterprise clients across financial services, telecommunications, government, and retail industries.
With extensive experience leading customer success teams, retention programs, and revenue growth strategies, Ashly has built and implemented high-impact retention strategies that drive measurable results.
At accentric.io, we believe that retention is the foundation of growth, and we help businesses build the strategies, teams, and processes that make it happen.